FAQ

Mahi Fashion FAQs – Get your solutions for all queries related to orders, returns, cancellation, payment, wallet, shipping, stitching and more. We help you with your all query even if it's not listed in faqs.

How to place an order?

Shopping from us is easy!

 Select the product you’d like to buy. Create a login or proceed with guest login:

  • Add products to your cart or just hit Buy Now
  • Choose or Add delivery address
  • Add a working phone number and email address.
  • Use a preferred payment mode and confirm the order

Happy shopping.

What is 'My Account'? How do I update my information?

It is easy to update your MahiFashion.in account and view your orders any time through 'My Account'.

    'My Account' allows you complete control over your transactions on MahiFashion.in

  • Manage/edit your personal data like address, phone numbers, email ids
  • Change your password
  • Track the status of your orders

How to track my order?

You can view the status of your order by going on your Order Acknowledgement page.

1. Please visit this link: https://www.mahifashiopn.in/track
2. Enter Your Order Number and Click Track.

You will be redirected to your Order Acknowledgement Page. 

Please find below the status definitions for your order.

Status of Order:

1) NEW -  Your order hasn't been processed yet.

2) PENDING - Your order has been processed and is waiting on the Operation Department to dispatch your order.

3) DISPATCH - Your order has been dispatched. You should receive or should have received an email at this point with the tracking Information.  Please visit Courier partners website to get latest update on where your courier has reached.

4) COMPLETE - This is an estimate that you have received your package and order has been marked as complete by the designer. Please contact us immediately in case you have not yet received the item

Can I order a product that is 'Out of Stock'?

Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability on MahiFashion.in

Can I accept the package after checking the contents inside it?

Sorry, as per company policy, a package can’t be opened before delivery is accepted.

But you can accept the package & get in touch with us later in case you have any concerns.

My order is delayed. What should I do?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you.

You can also track its status by visiting My Orders

Will the delivery be re-attempted if I’m not able to collect my order the first time?

Yes, we’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

I found the package open and the product seal broken. What should I do?

You can request for the item to be replaced or returned by visiting My Orders. Use the ‘Return’ option here & fill out the details of the issue so that we can help you.

I found the package open and the product seal broken. What should I do?

You can request for the item to be replaced or returned by visiting My Orders. Use the ‘Return’ option here & fill out the details of the issue so that we can help you.

What should I do if my order is approved but not yet dispatched for a long time?

Please contact our Customer Support so that we can look into this.

How do I know my order has been confirmed?

We’ll send you an e-mail & SMS once you’ve successfully placed your order!  We’ll also let you know as soon as the item(s) ships to you/warehouse along with the tracking number(s) for your shipment(s). 

I haven't received the invoice for my order.

A hard copy of the invoice is sent along with your order. If you have not received a hard copy you can request for a soft copy by Contacting Us

Why am I not able to track my order?

Please check after 24 hours as the tracking ID for your order will take some time to be activated once it’s shipped.

Can I change the delivery date of my order?

Unfortunately, we are unable to honor requests for specific delivery dates, however rest assured that we will deliver by the promised delivery date.

Disclaimer on Apparels purchased from MahiFashion.in

The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values. Also there may be Slight difference in the design and pattern as compared to the picture shown on the the website.

While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.

A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received. MahiFashion.in firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered.

It is practically impossible for MahiFashion.in’s Designers to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor.

We wish to clarify and ascertain that every customer who orders any outfit from Mirraw.com is aware of this genuine problem. While ordering on internet, we suggest that customers should be extra careful of following -

1.Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no full proof solution to this problem is available at the moment.

2.Many a time’s green and blue shades also overlap. Same is the case with off-white, white and cream colors.

3.Sea Green color sometimes looks Aqua blue and the other way around.

4.Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which is an inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics.

5. Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, handloom, hand weaved products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.

Beads and Sequences missing or Coming off We believe that customers who are ordering items with sequins and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might lose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / saris worn by others, you will most certainly find some pieces missing or almost at a state of falling down.

Your are deemed to have accepted the terms and conditions. MahiFashion.in reserves the right to time modify the Terms & Conditions of Use of the site without any prior notification to you.